Terms of Sale

1. About Us

iPharm is an online pharmacy registered with the General Pharmaceutical Council (GPhC). Our services are provided in accordance with GPhC standards and UK medicines legislation.

2. Acceptance of Terms

By placing an order with ipharm, you agree to these Terms of Sale. Please read them carefully before ordering. If you do not agree, please do not use our services.

3. Services

We provide the following services:

• OTC Medicines Shop: Over-the-counter pharmacy medicines and healthcare products
• Prescription Services: Dispensing of medicines against existing valid UK prescriptions
• Pharmacist Treatments: Supply of certain medicines under a Patient Group Direction (PGD), available online following the patient’s answers to health questions and a review by one of our pharmacists
• NHS Pharmacy First: The NHS Pharmacy First service for eligible patients in England, available online by video call with a pharmacist at a participating Allied pharmacy following the patient’s answers to health questions. Earache (acute otitis media) is assessed in a pharmacy only

Any supply of a pharmacist treatment or an NHS Pharmacy First medicine is made only after a pharmacist’s review and at the pharmacist’s professional discretion. The standard NHS prescription charge applies to any medicine supplied under NHS Pharmacy First unless the patient declares an exemption.

4. Eligibility

To use our services, you must:

• Be at least 16 years old (or have parental consent)
• Provide accurate and complete information
• Have a valid UK delivery address
• Comply with all applicable laws

5. Orders and Pricing

Order Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order. Order acceptance occurs when we dispatch your order or confirm collection availability.

Pricing

• All prices are in GBP (£) and include VAT where applicable
• Prices are subject to change without notice
• The price at the time of order confirmation applies
• Delivery is free except private prescription orders, which pay the postage shown at checkout. Collection is free

6. Prescriptions

For prescription-only medicines (POMs):

• You need a valid prescription from a prescriber registered in the UK, such as a doctor, dentist, nurse or pharmacist prescriber
• Prescriptions are verified by our pharmacist before dispensing
• We may contact the prescriber who wrote it, or your GP, to check a prescription
• For a paper private prescription, post the original before delivery to iPharm, 2 Roundwood Drive, Sherdley Road Industrial Estate, St Helens WA9 5JD. Or bring the original to the branch when collecting. We supply your medicine once a pharmacist has checked the original
• We reserve the right to refuse to dispense if clinically inappropriate

7. Payment

• Payment is required at the time of order
• We accept major debit/credit cards, Apple Pay, Google Pay
• Payment processing is handled securely by our payment provider
• We do not store your full card details

8. Delivery

Delivery Options

• Royal Mail Tracked 24: free except private prescription orders, which pay the postage shown at checkout. Pay by card online. Pharmacy medicines and anything a pharmacist approves are sent Tracked 24 with a signature on delivery. A pharmacist checks your order before it is posted, and we email you the tracking number
• Collection: collect from an Allied pharmacy (free) and pay there or by card online. Collection is not available for a pharmacist treatment or an NHS Pharmacy First medicine. iPharm posts these to you
• Delivery times are estimates and not guaranteed

Delivery Restrictions

• UK mainland addresses only (some exceptions may apply)
• Someone must sign for pharmacy and prescription medicines
• We may use age verification for certain products

9. Returns and Refunds

Important: Medicines cannot be returned once dispensed for safety and legal reasons. However:

• Non-medicine items may be returned within 14 days if unopened
• Damaged or incorrect items can be replaced or refunded
• Contact us within 48 hours of delivery for issues
• Refunds typically processed within 5-10 working days

10. Cancellation

You may cancel an order:

• Before dispatch: Full refund
• After dispatch: Subject to our returns policy
• Bespoke or personalized items: No cancellation once prepared

11. Professional Responsibility

Our pharmacists have a professional and legal duty to:

• Ensure medicines are supplied safely and appropriately
• Refuse supply if there are safety concerns
• Report concerns to relevant authorities if necessary
• Maintain patient confidentiality

12. Limitation of Liability

We do not exclude or limit liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

Subject to the above, our total liability for any claim is limited to the value of your order.

13. Complaints

If you have a complaint:

1. Contact us at complaints@ipharm.co.uk
2. We will investigate and respond within 5 working days
3. If unresolved, you can contact the GPhC or use the Pharmacy Regulation Portal

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact